Find answers about file formats, failed conversions, output settings and expired downloads in this browser workspace.
Why did my conversion fail?
Check that the original opens correctly and its contents match its extension. Read the error beside the job, confirm the source is supported and try the default settings with a small example. An expired download requires a fresh conversion; opening an old job in another session does not transfer ownership.
Common questions
Do files leave my computer?
Files, pasted text and generated results are processed in this browser. They are not uploaded to a conversion server. Engine downloads can require internet access; large operations depend on the memory and CPU available on this device.
Can I convert files without internet access?
The website and required engine assets must load first. Processing runs on this device; a fresh visit or an uncached engine still requires internet access.
How long can I download completed results?
Results stay in this browser tab until you remove them or reload/close the page. Download anything you want to keep. Saved downloads are independent of the browser workspace.